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Frequently asked questions

How do I add a new question?


To add a new question go to app settings and press "Manage Questions" button.




Can I insert pictures in my FAQ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.





Frequently asked questions

General

When will The Smart Goggles be available to buy?


We are in the final stages of refining the Smart Goggles with FINIS and we expect them to be available in early 2021. Head over to FINIS to sign up for a sneak peak and early bird discounts: https://www.finisswim.com/smartgoggle




How much do your Smart Goggles cost?


The Smart Goggle goes on sale soon for $235 and includes:

  • Your choice of a premium smoke, or blue tint
  • The interchangeable Ciye Coach module to insert into the goggle
  • Full access to the CIYE app to track your swims
  • Technical support by phone and email
  • Free shipping in the US
Head over to FINIS to sign up for a sneak peak and early bird discounts: https://www.finisswim.com/smartgoggle




How are Ciye Smart Goggles different from the competition?


The swimmer’s experience drives our Smart Goggle design. You will have the ability to glance at the display (when YOU want to) to see splits, swim time, laps and more. Our Smart Goggle solution is small, lightweight and easy to swap between goggles.




Why are Smart Goggles better than a smart watch?


A watch is on your wrist and hard to see when you are swimming! Smart Goggles are designed to be used for swimming. They measure and display your swim in real time and in your Smart Goggles. No need to stop swimming to See your Swim. Having our solution in your goggles provides better accuracy and measurement.




What information will I see in the Smart Goggles?


Ciye is excited to let you "See Your Swim". While swimming you will see: Your splits, laps, rest and swim time at a glance. After you swim and upload to the App you can see: Your swim details and pace, lap details, totals for swim time and rest and how you are doing relative to your swim goals.




How do Smart Goggles make swimming more fun?


You get to See your Swim as you swim. Try new techniques and see how it impacts your splits! Share your swim or compete virtually with friends. Set goals for distance, time or swims per week and let us automatically track your progress. When you reach new milestones, we will let you know in the App.





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