Question 1

How are Ciye Smart Goggles different from the competition?

Accepted Answer

The swimmer’s experience drives our Smart Goggle design. You will have the ability to glance at the display (when YOU want to) to see splits, swim time, laps and more. Our Smart Goggle solution is small, lightweight and easy to swap between goggles.

Question 2

Why are Smart Goggles better than a smart watch?

Accepted Answer

A watch is on your wrist and hard to see when you are swimming!
 
Smart Goggles are designed to be used for swimming. They measure and display your swim in real time and in your Smart Goggles. No need to stop swimming to See your Swim.
 
Having our solution in your goggles provides better accuracy and measurement.

Question 3

What information will I see in the Smart Goggles?

Accepted Answer

Ciye is excited to let you "See Your Swim". While swimming you will see:
 
Your splits, laps, rest and swim time at a glance.
 
After you swim and upload to the App you can see:
Your swim details and pace, lap details, totals for swim time and rest and how you are doing relative to your swim goals.

Question 4

How do Smart Goggles make swimming more fun?

Accepted Answer

You get to See your Swim as you swim. Try new techniques and see how it impacts your splits! Share your swim or compete virtually with friends. Set goals for distance, time or swims per week and let us automatically track your progress. When you reach new milestones, we will let you know in the App.

Question 5

How much do Smart Goggles cost?

Accepted Answer

You can buy the Ciye powered Smart Goggles at FINIS, Swim Outlet or Amazon. The MSRP is $199 and includes:

1) Smart Goggles
2) Access to the App to sync your swims and review your history
3) Carrying case and charging cable
4) Ciye Coach display to snap into your Smart Goggles

Question 6

How do I add a new pool?

Accepted Answer

Open the Pools tab and click on Add New Pool

Question 7

My pool is not one of the lengths listed for a pool?

Accepted Answer

Open the Pools tab and click on the “Custom

Question 8

How do I show two different pools at my club?

Accepted Answer

Open the Pools tab and click Add Pool to enter a second pool for your pool location.

Question 9

How do I change from yards to meters/meters to yards?

Accepted Answer

Open the Pools tab and update the unit of measure for your pool from m (meters) to yd (yards).

Question 10

Question 11

I can’t quite see the display, even after moving it to the edge?"

Accepted Answer

There could be several reasons why the display is a bit off. The first thing to try is to adjust it from the app.
 
a) Pair your goggles to the app.
b) Wear your goggles as if you were going swimming (don’t just hold them up to your eyes).
c) In the app select “Adjust Goggles Screen”. Use the arrows to adjust the position of the text on the display.
 
If you are still having trouble please try a different nose bridge (included in the Goggles box) and repeat the above steps

Question 12

Can I customize what I see in the goggles?

Accepted Answer

Yes, please connect your Ciye Smart Goggles to the App and from the Goggles page, select “Customize goggles Screen”. From there you can select your desired Display type from the drop down menu.

Question 13

I would like to see a different set of metrics when I swim?

Accepted Answer

Click on the Goggles tab and connect your Smart Goggles to the Ciye App. Go to the “Customize Goggles Screen” to access the HUD Configurator. From there you can select your desired Display type from the drop down menu.

Question 14

How do I change the brightness of the display?

Accepted Answer

From the goggles screen, connect your Smart Goggles to the Ciye App and select “Adjust Goggles Screen”. Use the brightness slider to adjust.

Question 15

The display is not bright enough?

Accepted Answer

You have two options - one is to get a pair of mirror goggles at www.finisswim.com or you can increase the brightness on the tab.

Question 16

How much do your Smart Goggles cost?

Accepted Answer

The Smart Goggle is $199 and includes:
Your choice of a premium smoke, or blue tint
The interchangeable Ciye Coach module to insert into the goggle
Full access to the CIYE app to track your swims
Technical support by phone and email
Free shipping in the US
https://www.finisswim.com/smartgoggle

Question 17

What units are used to show my swim distance?

Accepted Answer

The app displays the distance in the units of the pool. Make sure to set up the correct units for your pool.

Question 18

What do I do if I see residue on the Ciye Coach metal posts?

Accepted Answer

Please always rinse your goggles with fresh water after a swim. If you do get residue on your Ciye Coach, you can remove it with rubbing alcohol and a soft cloth. Be careful not to touch the lens.

Question 19

How is the company name pronounced?

Accepted Answer

“See”, as in See Your Swim

Question 20

Can I use this for open water swimming?

Accepted Answer

Yes, go for it. We will show you your swim time.

Question 21

What do I do if my ciye Coach is having trouble charging?

Accepted Answer

Please always rinse your goggles with fresh water after a swim. You may get residue on your Ciye Coach. You can remove it with rubbing alcohol and a soft cloth. Be careful not to touch the lens.

Question 22

Can I use it with multiple goggles?

Accepted Answer

Yes, but they need to be the FINIS goggles built to hold the Ciye Coach. Available in a mirror and smoke lens options at www.finisswim.com

Question 23

How do I turn off the Ciye Smart Goggles?

Accepted Answer

The Goggles will turn off automatically after you close the App.

Question 24

How do I share my swim on Strava?

Accepted Answer

Open the Ciye App and go to the Profile page. Scroll down to the bottom to connect to Strava.

Question 25

How do I set/change my goals?

Accepted Answer

Open the Ciye App and go to the Profile page.. Go to the Goals section and update to meet your desired goals.

Question 26

When does the week start for goals?

Accepted Answer

We go by the international standard ISO 8601 and Monday is the first day of the week. And Sunday is the 7th and last day of the week.

Question 27

How do I add a friend?

Accepted Answer

From the News tab, tap on the “+ Find Friends” button. Enter your friends username or email to send them an invitation.

Question 28

How do I share a swim?

Accepted Answer

You can automatically share your swim event if you have not added friends. If you want to share a single swim, go to the History tab. Select the swim you want to share and tap on “See details”. Use the Share icon in the upper right corner to share your swim time, swim distance or both.

Question 29

How do I refer a friend?

Accepted Answer

Just send them to www.finisswim.com

Question 30

How do you calculate Calories?

Accepted Answer

We use a standard calculator incorporating swim time, age, weight and gender.

Question 31

Why do you need my gender, weight and date of birth?"

Accepted Answer

We use your gender, weight and age to calculate calories and we use your gender and age for leaderboards and competitions.

Question 32

How does it coach me?

Accepted Answer

The Ciye Coach provides you real time feedback while you swim. For example, you can try a new technique and see the impact on your time.

Question 33

What is the battery life of the Smart Goggles?

Accepted Answer

The battery should last 4-6 hours depending on your use. We recommend you charge them after every swim.

Question 34

How do I reset the goggles?

Accepted Answer

Place a magnet next to the Ciye Coach until you see an orange light come on and keep the magnet in place until the rest of the lights come on and off and the yellow light starts flashing.

Question 35

How do I sync my swim data?

Accepted Answer

You need to connect the Smart goggles to the App. Open the App and go to the Goggles screen. You can connect to the app in one of three ways:
 
1) Long press the button (3 seconds) or
2) Connect your Smart Goggles to the charger or
3) The Smart Goggles will look for the Ciye App for ten minutes after you finish your swim.
 
Just open the App and it will connect and sync for you.

Question 36

Does the Ciye Coach sync with my smart watch?

Accepted Answer

No. The Ciye Coach syncs to the Ciye App. Once synced  your swim summary can be shared with Strava.

Question 37

Does the Ciye Coach in the Smart Goggle connect via BLE?

Accepted Answer

Yes. A yellow light will flash to indicate you have an active BLE connection.

Question 38

The goggles missed a turn, what do I do?"

Accepted Answer

Our apologies for missing one of your turns. We strive for the highest accuracy and we continue to improve our ability to detect the details of your swim. If it happens regularly, please email us at support@ciye.co.

Question 39

The goggles missed a stop, what do I do?"

Accepted Answer

Our apologies for missing one of your stops. We strive for the highest accuracy and we continue to improve our ability to detect the details of your swim. If it happens regularly, please email us at support@ciye.co.

Question 40

The goggles showed a stop, but I actually turned?"

Accepted Answer

Our apologies for missing one of your stops. When you reach the end of the pool (or lake or ocean) we look to see if you turned around or stopped. Sometimes on slower turns we calculate that you actually stopped. If it happens regularly, please email us at support@ciye.co.

Question 41

Question 42

What do I do if my Smart Goggles are fogging up?

Accepted Answer

Might be time for new goggles. You can get a new mirror or smoke pair of goggles at www.finisswim.com or you can try a 3rd party anti fog solution.

Question 43

What do I do if my Smart Goggles are leaking?

Accepted Answer

Might be time for new goggles. Please try adjusting the strap and/or using a different nose bridge. You can get a new mirror or smoke pair of goggles at www.finisswim.com.

Question 44

What do I do if my Smart Goggles are too tight/loose?

Accepted Answer

Please try adjusting the strap and/or using a different nose bridge.

Frequently asked questions